I. Visa Matters
1. Do I need a visa to visit Vietnam, Cambodia, Laos, Myanmar or Thailand? or more information about the necessary Visas for our destinations, go to the Visa Information pages for each country.
Please make sure that you have your passport, which is still valid for six months and contains at least two white pages. If you book services with Luxury Travel, we offer you the complimentary visa approved letter. Kindly contact your travel advisor for this free visa service once your booking has been confirmed.
II. Making a Reservation
1. How do I reserve my tours with Luxury Travel?
Just complete and send the reservation form on our website, making sure that you have given us your e-mail address and phone number. As soon as we receive your request we will contact you to confirm the reservation. It is our policy to reply to all requests within 24 hours.
2. Do you have tours available on specific dates?
Almost all of our tours are daily departure. To make a booking, you must submit a reservation form. Then we process the booking and reply to you within 24 hours.
3. I don’t want to make a reservation online, what can I do?
You can reserve by phone or by fax: You can call our 24/7 call center hotline at ++ 84.1234 68 69 96 or ++ 84.24.3927 4120 or send us a fax using our form at ++84.24.3927 4118.
4. Can I make a reservation directly through a travel agent?
Yes, of course if you would like to make a reservation directly with the tour operator or travel agent, you will need to contact them directly. However, we are in good position to make the offer, make the booking and run the trip as we are a local tour operator.
5. What if the preferred hotel is not available?
You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest or book an alternative similar hotel based on your preferences and our experience.
6. What is the latest time that I can make my reservation?
We can only guarantee bookings made at least 3-working days (not including Sun & Public holidays) before the departure date.
7. How far in advance can I book?
You can book as far as 24 months in advance, but please ensure you remember you have made the reservation. We will charge 20% of total rate is required upon the confirmation of services require full payment 60 days before departure. You can expect to receive the invoice as a reminder well in advance of your trip.
8. How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Don’t forget to use your email address to receive your confirmation information.
9. What happens to my tour booking if my flight is delayed?
Please inform us and the hotel immediately as any changes or fee will depend on the hotel policy. We will also try our best to offer you similar ground services.
10. Is it reliable to book online?
Making an online reservation is easy and safe. Just complete the secure reservations form (SSL – 128bit), making sure that you give us your e-mail address.. As soon as we receive your request we will reply within 24 hours.
III. Confirmation of my reservation
1. What happens when I make a reservation?
Upon receiving your order we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking.
2. What is a “confirmation voucher”?
Once the service you have booked is confirmed, we will send you an email confirmation voucher detailing all the reservation and price conditions. We suggest you to make a printout of this voucher to be kept and presented when requested. Your voucher will be accompanied by a booking confirmation number. Make sure to have it in hand upon arrival or hotel check in.
3. How Long Does It Take to Get Your First Proposal Letter from Luxury Travel?
Upon receiving your request, you will receive the first acknowledgement to reassure you that we are giving your request immediate attention. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of public holidays or special events.
IV. Changing/Canceling a reservation
1. What is your cancellation policy for hotels/tour reservations?
+ NON REFUNDABLE deposit of USD$20 per person for hotels and air ticket booking upon services confirmation and US$ 100 per person upon the packages tours services confirmation
Cancellations will be charged as follows:
60 days prior to the arrival date: Non Refundable deposit charge and the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
59 – 31 days prior to arrival date: Cancellations fee of 30% per group/booking and plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
30 days – 15 days prior to arrival date: Cancellations fee of 50% per group/booking plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
14 – 7 days before arrival: Cancellations fee 70% charge plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
Less than 7 days before arrival Or No show: 100 % charge per group/booking.
*** Nonrefundable deposit and banking service fee will be forfeited in all cancellation cases.
Refund of Unused Services No refund will be given for any unused service after the trip has commenced.
2. How about the Credit Cards Refunds?
All credit card refunds will be processed in a timely manner. The refunds process dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account. For more information on the refund, feel free to contact to our accounting department by email: [email protected]